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POSTNET Application Maintenance and Support
Name of Client:PTT Srbija
Prime Contractor:Siemens d.o.o.
Start / Completion date:September 2008 / ongoing
Sub contractor:Omni Logika
Project description:Providing technical staff and services for support of POSTNET application software for PTT Srbija developed and maintained by Siemens IT-S&S.
Help-Desk operates 08-20h every day expect Sunday, and delivers the technical and application support for several thousand end-users in 750 offices.
Description of actual services provided by Omni Logika staff within the assignment:
- Technical support
- Application maintenance support
- Help-Desk assistance